Ticketing Systems

Email Support

Access your LearnWise AI assistant in Email Support for instant answers about courses and the platform.
Overview

Not every institution has adopted a full-fledged ticketing system, and that’s perfectly fine. LearnWise AI empowers universities, colleges, and schools at any stage of their digital transformation journey by integrating seamlessly with email-based support systems. Whether routing inquiries to multiple departmental email addresses or enhancing email efficiency with contextual data, LearnWise ensures a streamlined, effective support experience.

How it works

1. Flexible Email Routing:

  • Map multiple departmental or service-specific email addresses (e.g., IT support, admissions, financial aid).
  • Automatically route emails based on issue category, user role (student, faculty, etc.), or form responses.

2. Intelligent Query Collection:

  • Users interact with LearnWise AI to explain their issue via a customizable form that captures essential details.
  • LearnWise collects structured data like name, issue type, and description, alongside AI-enhanced context.

3. Automated Email Generation:

  • Once a query is submitted, LearnWise sends a detailed email to the designated support address.
  • Emails include:
    • User-provided details (name, subject, description).
    • Contextual metadata (launch URL, browser/device information, and user profile).
    • A link to the full pre-email conversation for agents to reference.

4. Enhanced Support Workflow:

  • Reduce back-and-forth emails by ensuring agents receive all necessary details upfront.
  • Enable support staff to resolve inquiries faster with pre-populated, actionable insights.

5. Designed for Adaptability:

  • Institutions can choose a hybrid model, with some queries routed to email and others escalated to ticketing systems.
  • Support students and faculty at any stage of your digital transformation without requiring additional tools or software.
Additional information

Meet Institutions Where They Are: Whether you’re running a sophisticated help desk or relying on email addresses, LearnWise integrates seamlessly to improve operations. Improved Agent Efficiency: Detailed contextual data and conversation history links enable support staff to respond faster and more accurately. Customizable and Scalable: Easily adapt forms and routing rules to match your institution’s unique workflows and grow with your needs over time. Simplified Multi-Department Management: Manage a large number of departmental email addresses effortlessly, ensuring students and faculty always reach the right team.

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