LMS Admin

IT and Support

Handle the question surge when you move to a new LMS

Every LMS migration produces the same wave of questions: where things have moved, how to do what they used to do, and what has changed. AI Campus Support absorbs that volume at scale, answers consistently from your migration documentation, and routes the cases that need IT attention, so your team can focus on the transition rather than the inbox.

See it in action

Why
it
matters

You get answers about the new system without waiting for a response

A migration means every familiar process needs to be re-learned at once. AI Campus Support answers questions about where things have moved, how to complete common tasks in the new LMS, and what the timeline for the transition looks like, at any hour, without requiring a staff member to respond to each one individually.

Time saving

Migration support requests are handled at scale without overwhelming the team

LMS migrations generate a temporary but significant spike in support volume. When the assistant handles the high-frequency questions about navigation, access, and task completion, IT teams focus on the cases that actually require technical intervention: broken integrations, missing content, and access errors that cannot be self-resolved.

Scaling operations

The migration lands without a visible dip in user confidence

A migration that leaves users confused and unsupported damages confidence in the institution's digital infrastructure and in the teams who delivered it. When consistent, accurate support is available from day one of the new system, the transition feels managed rather than disruptive.

Risk reduction

How to support LMS migration with AI

Load migration documentation before go-live

Upload your migration guides, FAQs, training materials, and new LMS documentation as knowledge sources in addition to your new LMS' own support documentation that is fetched by LearnWise before the transition date. Organize content by audience: students, academic staff, and administrators often have different questions. The assistant can serve all three from the same deployment. Then place the Assistant inside your new LMS.

Configure shortcut buttons for the highest-anxiety tasks

Identify the five to ten tasks users will be most anxious about in the new system: finding their courses, submitting assignments, accessing grades, joining live sessions. Set up a shortcut button for each one so users can get direct help without navigating an unfamiliar interface to find the right support page.

Set up escalation routing for technical issues

Configure escalation rules so that access errors, missing content, and broken integrations route to the correct IT queue with full context. Set different routing rules for students and staff if they are supported by different teams. Staff receive a conversation summary and the specific error or issue described, not a blank ticket.

Update content as the migration progresses

Migrations are not one-time events. Policies change, content moves, and new issues emerge after go-live. The improvements dashboard tracks what users are asking that the assistant cannot yet answer, so documentation gaps can be filled quickly. Individual pages and files can be added or removed without reconfiguring from scratch.

How it works

AI Campus Support reads your migration documentation and new LMS materials and answers questions from students, academic staff, and administrators in plain language. Users ask what they need and receive answers that reflect your institution's specific configuration of the new system, not the vendor's generic documentation.

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The assistant can be deployed in the old LMS, the new LMS, and your institution's website simultaneously, so users are supported wherever they are during the transition period. Shortcut buttons reduce the barrier to getting help for the tasks that generate the most anxiety.

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The improvements dashboard tracks which questions spike after go-live and which remain unresolved. This data lets IT and change management teams respond quickly to emerging issues and update content before a documentation gap becomes a widespread problem.

See it in action

Key features

Migration guides, training materials, and new LMS documentation as knowledge
Audience-specific content for students, academic staff, and administrators
Shortcut buttons for the highest-anxiety tasks in the new system
Escalation routing for technical issues with conversation context attached
Deployable in old LMS, new LMS, and website simultaneously
Real-time content updates as the migration progresses
Improvements dashboard to track documentation gaps after go-live

What to ask

These are real prompts you can use with LearnWise AI Assistants. Copy them directly, or adjust to match your context and standards.

Resolve an LMS access issue

prompt

"I cannot access my online learning materials for HIST 201. It says I am not enrolled but I definitely am. What should I do?"

Returns the common causes for access errors and the steps to resolve each one. If the issue requires IT intervention, escalates to the correct team with the course code, the error message described, and the student's enrollment status.

Find a course in the new LMS

prompt

"I cannot find my courses in the new system. In the old one they were on the homepage but I cannot see them anywhere. Where have they moved?"

Returns instructions for finding enrolled courses in the new LMS, with screenshots or direct links if your administrators have configured them. Available from the first day of go-live.

Submit an assignment in the new LMS

prompt

"How do I submit my assignment in the new LMS? I used to use the dropbox in the old system but I cannot find the equivalent here."

Returns a step-by-step guide to assignment submission in the new LMS, specific to your institution's setup. If the student's course has not yet been migrated, the assistant flags this and escalates to the relevant support queue.

Report missing course content after migration

prompt

"I can log into the new LMS but all my course content from last semester has disappeared. I need it for my dissertation. Who do I contact and how urgent is this?"

Acknowledges the urgency, returns the steps to check for content in common locations, and if not found, escalates directly to the content migration team with a summary of the issue, the course affected, and the student's details.

Your data stays within your institution. No external sharing.

LearnWise AI Campus Support accesses only the approved institutional resources. LearnWise AI hosts your data in your own region, and your university is the full owner. We do not use your data to train any AI model.

Ready to get started?

Book a 30-minute walkthrough. We will run a real audit on a demo course and show you exactly what your team would see.

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Handle the question surge when you move to a new LMS

Whyitmatters

How to support LMS migration with AI

How it works

What to ask

Your data stays within your institution. No external sharing.

Ready to get started?

Why
it
matters