Creating a seamless induction experience for new students
How LearnWise can enhance
the Enrollment Process
Starting university is an exciting yet daunting experience for many students. Moving to a new place, adapting to a different academic approach, making friends, and finding ways to relax—all while juggling the demands of university life—can be overwhelming. A well-designed induction process is essential for helping students feel a sense of belonging and setting them up for success from day one. Providing seamless access to information on how to succeed both academically and socially is crucial, whether students are on campus or engaging remotely. Learnwise offers a robust solution to make induction smoother, helping students feel supported and reassured as they embark on their academic journey.
Self-Service Information Access, 24/7
Learnwise empowers students by allowing them to self-service answers to their most pressing questions anytime, day or night. This immediate access helps reduce stress and restores a sense of reassurance, as students know they can find guidance without delay. With Learnwise, students can find information about accommodation, academic expectations, social events, and more, right when they need it.
Quick-Access Shortcut Buttons for Common Questions
Induction periods often see a surge in support tickets as students try to navigate their new environment. Learnwise can help reduce this strain on support teams by including 2-3 shortcut buttons on common topics, such as housing, campus maps, and mental health resources. These buttons provide instant access to high-demand information, helping students find answers with a single click.
AI-Driven Q&A Sets to Anticipate Student Needs
With Learnwise’s AI-driven Q&A feature, students receive guidance before they even finish typing their question. This functionality anticipates common queries and suggests related questions, helping students understand what is important to know during those crucial first weeks. It provides direction on academic, social and other important aspects, so students don’t feel lost.
Temporary Help Desk for Personalized Support
Learnwise enables universities to set up a temporary virtual help desk where students can reach out with specific worries or concerns. While AI provides quick answers, human support is essential for students’ well-being, especially during induction. The availability of real-time human assistance ensures that students feel heard and cared for as they adjust to university life.
Iterate easily to keep students up to date
The ability to iterate quickly and easily ensures that students only receive the most relevant, up-to-date information. Outdated details and induction activities that have already passed can be effortlessly removed or adjusted within the system, allowing universities to simply replace old information in an FAQ or update it with current details. This agile approach means students aren’t bogged down with irrelevant information, making their induction smoother and more focused. By streamlining updates, institutions can maintain an FAQ that reflects real-time schedules and resources, creating a more effective and engaging experience for new students.
Data-drive induction process
Insights and trends give institutes a deeper understanding of new students' needs, allowing them to anticipate questions and concerns with each induction period. By identifying patterns, universities can iteratively refine the induction experience, offering targeted, relevant information that reduces cognitive load for students. Over time, this data-driven approach leads to a seamless, supportive induction process that eases students into university life with confidence and clarity.
Outcome
With Learnwise, universities can create an induction experience that is accessible, supportive, and responsive to student needs. By offering 24/7 self-service options, easy access to essential resources, anticipatory Q&A support, and a dedicated help desk for personalized assistance, Learnwise makes the induction process smoother and less overwhelming. This comprehensive support not only helps students feel welcomed and prepared but also establishes a strong foundation for their academic and social success, promoting a sense of belonging and contributing to higher retention rates. Learnwise ensures that students are equipped with the tools they need to thrive from the start, making their university journey a positive and fulfilling experience.
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