Student Services

Solution:

Give students clear answers about funding before they miss a deadline

AI Campus Support answers financial aid questions in plain language, surfaces deadlines before they pass, and routes students who need individual help directly to the right advisor. Complex funding processes stop being a barrier when accurate information is available at the moment the student needs it.

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Why
it
matters

You get a clear answer about funding without navigating multiple offices

Financial aid involves multiple offices, overlapping deadlines, and processes that vary by student type. AI Campus Support consolidates this information and answers specific questions from a single point of contact, so students understand their options and next steps without needing to know which office handles which fund.

Student experience improvement

Staff time focuses on complex cases and individual circumstances

Most financial aid queries are about eligibility criteria, application steps, and deadlines. When those are answered at the point of need, advisors spend their time on the cases that require individual assessment and human judgment. Escalation rules route complex cases with full context attached so advisors can respond without requesting duplicate information.

Time saving

Students do not miss funding opportunities because the process was too hard to navigate

Funding that exists but cannot be found or understood is funding that does not reach students. When accurate, accessible guidance is available at any hour, the barrier to accessing financial aid is the process itself, not the difficulty of finding out what the process is.

Risk reduction

How to simplify financial aid navigation with AI

Load financial aid content from all relevant offices and sources

Upload bursary guides, scholarship eligibility criteria, loan information, hardship fund details, and application forms as knowledge sources. Tag content by student type where policies differ between domestic, international, undergraduate, and postgraduate students. Content from multiple offices can be consolidated into a single knowledge base.

Configure shortcut buttons and deadline reminders

Set up shortcut buttons for the most accessed financial aid resources: bursary applications, scholarship listings, hardship fund forms, and advisor booking. Configure flows that surface upcoming deadlines relevant to the student's type and situation, reducing the risk of students missing critical application windows.

Set up escalation to financial aid advisors

Configure escalation rules so that queries requiring individual assessment, such as appeals, exceptional circumstances, and complex eligibility questions, route to the correct advisor with a conversation summary and the student's details already attached. Set availability hours and queue routing by case type.

Monitor which funding questions recur and keep content current

The improvements dashboard tracks which financial aid questions students ask most and which ones the assistant cannot answer. Use this to identify gaps in published guidance, update content when policies or deadlines change, and ensure the most accessed information is always accurate and up to date.

How it works

AI Campus Support reads your institution's financial aid documentation from multiple offices and sources and answers questions in plain language, with the relevant policy or eligibility criteria cited so students can verify the information. Students ask what they need and receive a direct, accurate answer without having to navigate the institution's website to find the right page.

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Shortcut buttons and proactive deadline surfacing reduce the risk of students missing application windows. The assistant can be configured to surface relevant deadlines when a student asks about a specific fund, without requiring the student to know when applications close.

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The improvements dashboard tracks which financial aid topics generate the most queries and which escalate most frequently. This data helps financial aid teams identify where guidance is unclear, where students are consistently confused, and where published information needs to be updated.

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Key features

Bursary, scholarship, hardship fund, and loan documentation as knowledge
Content tagged by student type for accurate, relevant responses
Shortcut buttons for financial aid applications and advisor booking
Proactive deadline surfacing based on the student's query context
Escalation to advisors with conversation summary and student details
Queue routing by case type for complex and exceptional circumstances
Trend tracking to identify guidance gaps and keep content current

What to ask

These are real prompts you can use with LearnWise AI Assistants. Copy them directly, or adjust to match your context and standards.

Find out what financial aid is available

prompt

"I am a first-year domestic undergraduate and I am struggling financially. What funding is available to me and how do I apply?"

Returns the relevant bursaries, hardship funds, and scholarships available to the student's profile, with eligibility criteria, application steps, and current deadlines. No need to navigate multiple office websites to find what applies.

Check financial aid application eligibility

prompt

"I want to apply for the university hardship fund but I am not sure if my circumstances qualify. My parents are separated and my main income is my part-time job. Can you help?"

Returns the eligibility criteria for the hardship fund in plain language, with guidance on what documentation is typically required. If the student's situation requires individual assessment, escalates to a financial aid advisor with a summary of the circumstances described.

Find a financial aid deadline before it passes

prompt

"I heard there is a bursary deadline coming up soon but I cannot find the exact date. Which bursary is it and when do I need to apply by?"

Returns the upcoming financial aid deadlines relevant to the student's type, with links to the application form and any supporting documentation required. If the student is close to a deadline, the assistant flags urgency and provides direct access to the application.

Get help with a financial aid appeal

prompt

"My financial aid application was rejected and I think the decision was wrong because my circumstances have changed significantly since I applied. How do I appeal?"

Returns the appeals process for the relevant fund, the grounds on which an appeal can be made, and the documentation required. Offers to escalate to a financial aid advisor with a summary of the situation so the student does not have to repeat the context when they make contact.

Your data stays within your institution. No external sharing.

LearnWise AI Campus Support accesses only the approved institutional resources. LearnWise AI hosts your data in your own region, and your university is the full owner. We do not use your data to train any AI model.

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Book a 30-minute walkthrough. We will run a real audit on a demo course and show you exactly what your team would see.

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Give students clear answers about funding before they miss a deadline

Whyitmatters

How to simplify financial aid navigation with AI

How it works

What to ask

Your data stays within your institution. No external sharing.

Ready to get started?

Why
it
matters