Student Services

Solution:

Enhance library access and support for students

LearnWise AI connects you to library databases, research guides, citation help, and library services the moment you need them. Ask in plain language, get a direct answer, and keep working.

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Why
it
matters

You get the right resource without knowing where to look first

Finding the correct database, subject guide, or citation format today means navigating a library website and guessing which resource covers your discipline. LearnWise AI takes the question you already have and returns the specific resource, the exact access link, and a starting point. Where patterns in student queries show what typically comes next at your stage of an assignment, the Assistant surfaces those answers before you have to ask.

Time saving

Routine questions get answered instantly and recurring gaps get fixed

Most student library questions are about access, availability, and basic search strategy. When those are handled at the point of need, librarians spend their time on consultations and instruction. The platform also tracks patterns in queries and unanswered questions, giving staff the data to eliminate redundant content and keep the knowledge base accurate over time.

Scaling operations

Students get library support regardless of when or where they study

A student working at midnight before a deadline should have the same access to research guidance as one who can walk into the library during staffed hours. When support is available on demand and connected to course context, library services stop being a privilege of convenient timing and become a consistent part of every student experience.

Student experience improvement

How to support library access with AI

Load your library knowledge and place the assistant where students already are

The assistant can be embedded directly into LibGuides pages via an iFrame, sitting alongside your subject guides and picking up their content automatically. Librarians can also upload additional files (PDFs, DOCs) or add web pages as knowledge sources, tagged to all students or specific courses. Individual pages and files can be added or removed at any time without reconfiguring from scratch.

Configure shortcut buttons and flows

Set up shortcut buttons for the actions students repeat most: booking a study room, finding a database, checking loan status. Each button can trigger a pre-filled prompt, surface a saved FAQ answer, or launch a structured flow that handles multi-step journeys like workshop registration or a referral path to a specific librarian.

Set up librarian escalation

When a question needs a human, the assistant escalates with full context: a conversation summary, full history, and student metadata pushed directly into the ticket. Configure which team or queue receives it, set availability hours with automatic timezone conversion, and choose exactly what gets passed through.

Refine using the improvements dashboard

The improvements dashboard tracks unanswered questions and recurring gaps. Librarians can see what students are asking that the assistant cannot yet answer, upload new files to fill those gaps, and restrict staff-facing knowledge sources so students only see what is relevant to them.

How it works

AI Campus Support reads your institution's library resources. When you ask about research or a reading you are looking for, it returns the databases and guides most relevant to your needs, with direct access links and a plain-language explanation of how each resource helps. For high-frequency tasks like study room bookings and resource loans, shortcut buttons bypass the conversation entirely and take you directly to a pre-filled action.

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From the same conversation you can ask how to build a search string, request a citation formatted in your required style, check whether your institution provides full-text access to a specific journal, find library workshops relevant to your course, or locate the subject librarian for your area. The assistant retains context throughout, so follow-up questions do not require you to re-explain your assignment. When you need a human, it surfaces appointment availability and helps you prepare a research question to bring to the consultation.

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Patterns in student queries are tracked and analysed over time. Frequently asked questions and recurring gaps in the knowledge base are surfaced to library staff through an improvement workflow, so the information students receive stays accurate and the most common points of confusion get addressed at the source rather than answered one student at a time.

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Key features

Shortcut buttons for room booking, loans, and real-time availability
Database recommendations by discipline and course level
Search string construction for specific topics
Citation formatting in APA, AMA, MLA, and Chicago
Full-text access and interlibrary loan status
Workshop and tutorial discovery with registration support
Subject guide navigation for your course or assignment
Source type explanations: peer-reviewed, grey literature, primary sources
Librarian appointment booking with pre-consultation prep

What to ask

These are real prompts you can use with LearnWise AI Assistants. Copy them directly, or adjust to match your context and standards.

Discover library workshops and sign up

prompt

"Are there any library workshops on systematic reviews or database searching running this term? I am working on a literature review for NURS 301 and want to improve my search skills."

Returns upcoming workshops and tutorials relevant to your subject area, with dates, format, and availability. The assistant helps with registration so you can secure a spot without leaving the conversation.

Book a research consultation

prompt

"I have a systematic review due in three weeks for NURS 301 and I am not sure how to structure my search methodology. Can I talk to a librarian and what should I prepare?"

Returns available appointment slots with the subject librarian for your discipline, and helps you frame your research question and scope before the meeting. You arrive with a clear question and leave with a plan.

Build a search strategy for a specific topic

prompt

"My topic is patient outcomes in community nursing for elderly populations. Can you help me build a search string with Boolean operators I can paste into CINAHL?"

Returns a ready-to-use search string with Boolean operators, MeSH terms where relevant, and an explanation of why each term was included. You can ask for variations or a broader or narrower version of the search.

Format a citation in the required style

prompt

"I need to cite a journal article in APA 7th edition. The article is from CINAHL and I have the DOI. Can you format it for me and explain what each part means?"

Returns a formatted citation ready to paste into your reference list, with a breakdown of each element. You can ask for the same source formatted in a different style or ask follow-up questions about specific citation rules.

Your data stays within your institution. No external sharing.

LearnWise AI Campus Support accesses only the approved institutional resources. LearnWise AI hosts your data in your own region, and your university is the full owner. We do not use your data to train any AI model.

Ready to get started?

Book a 30-minute walkthrough. We will run a real audit on a demo course and show you exactly what your team would see.

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Enhance library access and support for students

Whyitmatters

How to support library access with AI

How it works

What to ask

Your data stays within your institution. No external sharing.

Ready to get started?

Why
it
matters