Smart AI features for better support in education

Track usage, resolution rates, and support trends across assistants, courses and more through Insights dashboard. Identify common themes and gaps in student inquiries to refine your institution's support content and strategies.

Quickly identify content gaps from real conversations with AI Assistants, and complete them easily with a continuous improvement process, ensuring students always get the most accurate and up-to-date information.

Create custom support routes for how your AI assistants should handle specific scenarios. Define different responses and set up prioritization for inquiries that need special attention such as enrollment or mental health, ensuring a tailored experience.

Set up help desks such as IT Tech Support or Student Services, and let AI escalate complex issues to the right team automatically. Integrate your help desk with your ticketing system to ensure a seamless support flow.