Rationaliser la prise en charge des cartes d'étudiant grâce à l'IA
Accès instantané aux informations de la carte d'étudiant
By adding a shortcut button within LearnWise, students can quickly access information related to student card services. This feature minimizes the need for students to escalate basic questions to support staff, reducing the ticket volume from the outset. Students find answers more quickly, leading to increased self-sufficiency and reduced dependency on human support.
Targeted Q&A Suggestions for Common Queries
LearnWise’s Question and Answer feature ensures that students receive suggested answers when they type keywords related to student cards into the chatbot. This function reduces cognitive load and guides students to accurate information without additional searches or stress, effectively preventing unnecessary escalations.
Escalade automatisée vers le bon service d'assistance
Pour les situations qui nécessitent une intervention humaine - comme les cartes perdues ou les Learnwisede cartes - les règles d'escalade de Learningwise garantissent que les étudiants ont la possibilité d'escalader, et que les tickets soumis sont automatiquement dirigés vers le service d'assistance approprié. Cette approche ciblée évite les retards dans le traitement de problèmes spécifiques, tels que le remplacement des cartes, améliorant ainsi l'efficacité du support et la rapidité de livraison.
Perspectives et tendances pour maintenir une information pertinente
Using LearnWise’s insights feature, administrators can track common student card inquiries, ensuring that Q&A sets remain current and comprehensive. This feature also highlights areas where new knowledge resources may be needed, further reducing unnecessary escalations and ensuring that students receive the most accurate information.
Fewer Escalations through Data-Driven Improvements
As institutions observe ticket trends through LearnWise, they can confirm reductions in escalations and identify areas for further improvement. This data-driven approach not only helps maintain efficient support but also enables continuous refinement of information resources, ensuring optimal student service.
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