Leadership

IT and Support

Solution:

Answer every admissions question before a prospective student loses momentum

AI Campus Support sits on your admissions website and student portal, answering prospective student questions about courses, entry requirements, application steps, and financial aid the moment they arise. Questions that go unanswered become reasons not to apply. Questions answered instantly keep candidates moving.

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Why
it
matters

You get clear answers about applying without having to contact admissions

Prospective students often have specific questions about entry requirements, course content, and what the application process involves. When those can be answered immediately from your institution's website, candidates get the clarity they need to take the next step without waiting for an email response or navigating a complex FAQ.

Student experience improvement

Staff focus on high-value conversations, not repeated information requests

Admissions teams spend a significant portion of their time answering questions that are already answered in published documentation. When the assistant handles those, staff focus on open days, complex applications, and the conversations that actually influence whether a candidate chooses your institution.

Time saving

Prospective students receive consistent information regardless of when they ask

A prospective student researching at midnight should receive the same quality of information as one who calls during office hours. Consistent, accurate responses across every channel and every hour of the day ensure that the admissions experience reflects the quality of the institution itself.

Scaling operations

How to enhance student enrollment with AI

Load admissions content across all relevant channels

Upload course prospectuses, entry requirement guides, application process documentation, scholarship information, and open day details as knowledge sources. The assistant can be deployed on your public website, your admissions portal, and your LMS simultaneously, reading from the same knowledge base across all channels.

Configure shortcut buttons for the highest-friction admissions steps

Set up shortcut buttons for the questions that arise most often during the admissions journey: entry requirements, course comparisons, application deadlines, open day registration, and financial aid options. Each button can surface a targeted FAQ, launch a guided flow, or direct the candidate to the right page with one click.

Set up escalation to admissions staff for complex queries

Configure escalation rules so that queries about specific circumstances, such as non-standard qualifications, international equivalencies, and deferred entry, route to the correct admissions advisor with a conversation summary already attached. Advisors receive a structured brief, not a blank enquiry form.

Use query trends to improve admissions information proactively

The improvements dashboard tracks which admissions questions are asked most often and which generate the most escalations. When a topic consistently requires human follow-up, it signals a gap in published guidance. Closing those gaps reduces unnecessary escalations and improves the candidate experience at each stage of the funnel.

How it works

AI Campus Support reads your institution's admissions content and answers prospective student questions in plain language, from your public website, admissions portal, and any other channel where it is deployed. Candidates get accurate, specific answers about courses, requirements, and processes without navigating multiple pages or waiting for a staff response.

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Contextual question suggestions surface relevant information based on where a candidate is browsing on your site. A prospective student on a course page receives proactive prompts about entry requirements and application steps. A candidate on the financial aid page sees prompts about relevant scholarships and bursaries. The assistant guides candidates through the information they need rather than waiting for them to construct the right question.

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The improvements dashboard tracks which admissions questions drive the most engagement and which generate escalations. This data informs decisions about where to invest in better published guidance and how to improve the overall quality of the admissions information architecture.

See it in action

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Key features

Course prospectuses, entry requirements, and application guides as knowledge
Deployable on public website, admissions portal, and LMS simultaneously
Shortcut buttons for highest-friction admissions steps
Contextual question suggestions based on the page the candidate is browsing
Escalation to admissions advisors with conversation summary attached
Separate routing for standard and complex enquiries
Trend data to identify guidance gaps and improve conversion at each stage

What to ask

These are real prompts you can use with LearnWise AI Assistants. Copy them directly, or adjust to match your context and standards.

Check entry requirements for a specific course

prompt

"I want to apply for the BS Computer Science. What are the entry requirements and do you accept BTEC qualifications?"

Returns the specific entry requirements for the course, including grade requirements and accepted qualification types. If BTEC equivalencies are configured in your knowledge base, the assistant provides them directly. If not, escalates to an admissions advisor with the specific query.

Understand the application process

prompt

"I have never applied to a US university before. Can you walk me through the application process and tell me what happens after I submit my application?"

Returns a step-by-step explanation of the application process tailored to the entry route, with details about what to expect after submission, typical response timelines, and what happens at each stage.

Find out about an open day

prompt

"I would like to visit the campus before I apply. Are there any open days coming up and how do I register?"

Returns upcoming open day dates, the registration process, and what to expect on the day. Can surface course-specific sessions within an open day if that information is in your knowledge base.

Ask about funding for a specific program

prompt

"I am interested in the MS Data Science but I am worried about the cost. Is there any funding available and are there scholarships specifically for this program?"

Returns the scholarships and bursaries available for the program, with eligibility criteria and application deadlines. If funding information is not program-specific, returns the general graduate funding options and offers to escalate to the financial aid team.

Your data stays within your institution. No external sharing.

LearnWise AI Campus Support accesses only the approved institutional resources. LearnWise AI hosts your data in your own region, and your university is the full owner. We do not use your data to train any AI model.

Ready to get started?

Book a 30-minute walkthrough. We will run a real audit on a demo course and show you exactly what your team would see.

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Answer every admissions question before a prospective student loses momentum

Whyitmatters

How to enhance student enrollment with AI

How it works

What to ask

Your data stays within your institution. No external sharing.

Ready to get started?

Why
it
matters