Student Services

IT and Support

Solution:

Support international students in their language, from day one

AI Campus Support gives international students a single point of help for the questions that come with starting at a new institution in a new country: visa processes, housing, registration, academic expectations, and campus navigation. Available at any hour, in their preferred language, without requiring them to know who to contact first.

See it in action

Why
it
matters

You get answers without needing to know who to ask or how to ask

Arriving at a new institution in a new country means facing dozens of unfamiliar processes at once. AI Campus Support answers questions in the student's preferred language, surfaces the resources they need without requiring prior knowledge of how the institution is organised, and provides a consistent, welcoming first point of contact at any hour.

Student experience improvement

Staff time shifts from answering repeated questions to supporting complex cases

The majority of queries from international students at the start of a term are about the same processes: visa conditions, registration steps, accommodation options, and campus access. When those are handled by the assistant, international office staff focus on cases that require individual judgment and human support.

Time saving

Every international student receives consistent, accurate support

The quality of support an international student receives should not depend on when they arrived, which timezone they are in, or whether a member of staff happens to be available. A multilingual assistant available at any hour ensures consistency across every student, regardless of their background or circumstances.

Supporting equity and inclusion

How to support international students with AI

Load international student resources in relevant languages

Upload visa guidance, registration documentation, accommodation information, and campus orientation materials as knowledge sources. Tag content by student category, such as EU, non-EU, postgraduate, and exchange, so the assistant surfaces the right information for each student's situation. Content can be provided in multiple languages.

Configure multilingual support and shortcut buttons

Enable multilingual mode so the assistant responds in the language the student writes in. Set up shortcut buttons for the processes international students need most on arrival: visa check-in, registration steps, accommodation queries, and campus access. Each button can open a guided flow or surface a targeted FAQ.

Set up escalation to the international office

Configure escalation rules so that queries the assistant cannot resolve, or that require individual case handling, route to the correct team with full context: the student's question, their metadata, and a conversation summary. Set availability hours with automatic timezone conversion so students see accurate response time expectations.

Refine using trend data from each intake cycle

The improvements dashboard tracks which topics generate the most queries from international students during induction and the first weeks of term. Use this data to update content before the next intake, identify recurring confusion points, and improve the onboarding process over time.

How it works

AI Campus Support reads your institution's international student resources and answers questions in the student's preferred language, with responses that reflect your institution's specific processes rather than generic guidance. Students do not need to know which office handles which question: they describe what they need and the assistant finds the right answer or the right contact.

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Shortcut buttons and guided flows reduce the navigation burden during the first weeks on campus, when students are managing multiple unfamiliar processes at once. The assistant retains context throughout a conversation, so follow-up questions do not require the student to re-explain their situation.

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Query trends from each intake cycle are available in the improvements dashboard. Recurring questions that the assistant cannot resolve, or that consistently require human escalation, indicate where knowledge needs to be added or where institutional processes need better documentation.

See it in action

Key features

Visa guidance, registration steps, and accommodation information as knowledge
Multilingual responses based on the language the student writes in
Shortcut buttons for the highest-demand arrival processes
Guided flows for registration, housing, and campus access
Escalation to the international office with conversation context and student metadata
Timezone-aware availability hours so students see accurate response expectations
Trend data from each intake cycle to improve content before the next cohort arrives

What to ask

These are real prompts you can use with LearnWise AI Assistants. Copy them directly, or adjust to match your context and standards.

Understand visa check-in requirements

prompt

"I am an international student from outside the EU and I need to check in with immigration services. What do I need to do and when is the deadline?"

Returns your institution's specific visa check-in process, required documents, deadlines, and the location or contact details for the relevant office. Available at any hour, in the student's preferred language.

Navigate the registration process as an international student

prompt

"I have arrived on campus but I am not sure what I need to do to complete my registration. I have my offer letter and my visa. What are the next steps?"

Returns a step-by-step registration checklist tailored to the student's type and faculty, with direct links to each relevant form or system. Can escalate to the registration team if a step cannot be completed online.

Find housing options as an international student

prompt

"I am in temporary housing and I need to know my options for university housing. How do I apply and is there anything available for the second semester?"

Returns current housing options, application steps, availability information, and contact details for the housing office. Can trigger an escalation to the housing team if the student needs individual case support.

Get the grading system explained

prompt

"I do not understand how the grading system works here. In my home country grades work differently. Can you explain how marks and grade boundaries work at this university?"

Returns a plain-language explanation of the institution's grading system, with examples. Can also surface the academic regulations document and contact details for the student's faculty administrator if they need further clarification.

Your data stays within your institution. No external sharing.

LearnWise AI Campus Support accesses only the approved institutional resources. LearnWise AI hosts your data in your own region, and your university is the full owner. We do not use your data to train any AI model.

Ready to get started?

Book a 30-minute walkthrough. We will run a real audit on a demo course and show you exactly what your team would see.

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Support international students in their language, from day one

Whyitmatters

How to support international students with AI

How it works

What to ask

Your data stays within your institution. No external sharing.

Ready to get started?

Why
it
matters